Natural gas tariffs

To select the best gas tariff for your home, there are some key factors you really need to take into account. Before we help you choose the ideal tariff, we would like to point out the difference between retailers and distributors:

• Retailers: these are the companies with which you contract your gas tariff, they measure your consumption and send you the bills. Each customer is free to choose the retailer and the tariff that best suits their needs. There are two categories: Deregulated market retails and Last Resort Retailers (LRT).
• Distributors: they are the companies responsible for supply, transporting the energy to your home and making sure it is always available. They are also responsible for repairing breakdowns.

Once you understand these differences, you just have to choose the tariff that suits you best. Endesa would like to help and guide you through every step of the contracting process, so do not hesitate to contact us if you have any questions.

Knowing your CUPS number is very simple, as this code can be found on all your electricity and/or gas bills. To find it, take any bill and go to the "Contract details" section. Next to the contract holder, the contracted power and other details, you will find the 20 or 22 characters that make up your CUPS code. If you do not have access to a bill, the contract holder can contact the retailer. All you have to do is provide your name, National Identity Number and home address to get the CUPS code quickly and easily.

Please bear in mind that the CUPS for gas identifies the point of supply, never the person, and has the following pattern:

• ES: the first two characters represent the abbreviation of Spain, identifying the country of supply.
• XXXX: the next four digits are numbers that uniquely identify the distribution company, each designated with a specific code by the Ministry of Energy.
• XXXXXXXXXXXX: the remaining twelve numbers are assigned by the distributor to individualise the final supply point, i.e., they represent your home or business.
• Additional letters: if this code is accompanied by two or more letters, there is no need to worry. They are a crucial indicator for the control and detection of possible errors in the energy supply.

Each component of the CUPS code fulfils a specific role in the accurate identification of the power supply, thus ensuring efficient and safe service.

The period for installing the meter and registering the gas is not uniform and varies according to the location and the specific characteristics of the installation.

Normally, the standard timeframe for managing an electricity supply is between 5 and 7 working days. However, it should be noted that this period may be modified due to exceptional circumstances or particularities related to the installation in question.

The date of your first gas bill with Endesa may vary depending on the billing cycle you have. Below you will find a general guide:

• Monthly Invoicing: your first invoice will be issued approximately 1 to 45 days after contract activation if you receive monthly invoices.
• Bi-monthly billing: for those who receive bills every two months, the first bill will arrive approximately within 1 to 75 days of contract activation.

It is important to note that these deadlines are estimates and have been calculated considering the different contracting requests over the course of a year. However, there may be variations. If there are any delays, there is no need to worry. There are a number of circumstances that may influence the receipt of the first invoice.

Always remember, we will always keep you informed before you receive your first invoice. We will send you a reminder that will include details about your tariff and/or the products you have contracted and provide you with additional information to help you better understand your gas usage.